Improving the Quality of Human Resources through Training and Work Experience on Service Quality

Abstract

Indonesia is a developing country that certainly requires quality human resources (HR) to provide sufficient performance power for the development of the country's development. This research design is qualitative; the research was conducted in Makassar City, South Sulawesi Province. This research lasted for four months, from July to October 2022. The study's participants were 25 people, and data analysis using theory from Miles and Huberman. Data were collected through observation, interviews, and documentation. The results of the study show that the variables of training and work experience have a direct and indirect effect on improving the quality of human resources and service quality, so the existence of training and work experience variables needs to be maintained, especially in improving the quality of human resources and service quality. Training and work experience can be a reference for leaders in government agencies in making organizational policies related to improving the quality of human resources and service quality.